How to Buy & Trade FAQ
Youcun Select — How to Buy & Trade FAQ
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1. How to order
- Online AI assistant (recommended): open the chat window on this site, tell it the style, quantity and destination (country + postcode), and you will get an instant quote — a tracking number is provided after shipment.
- Product page message: leave your name, contact and requirements on any product page, and we will reply directly.
- WeChat: Dc-homes.
2. Wholesale vs retail prices
Wholesale and retail are two separate price systems: bulk orders follow wholesale prices (minimum order quantity applies, mixed batches OK), while single-piece purchases follow retail prices. Product pages show wholesale prices — single-piece buyers please ask for the retail price. USD reference prices are converted at the day's exchange rate; the amount on your payment day applies.
3. Payment methods
- Domestic buyers: WeChat Pay / Alipay / bank transfer
- International buyers: Western Union / PayPal and other international payment methods
- Sample fees and small payments are paid before shipment; payment details are provided directly by us after order confirmation — beware of impersonators.
4. Samples
Samples are available. Sample fee + international courier cost are paid upfront by the buyer; sample fees can be offset against a later bulk order upon negotiation. International freight collect requires the buyer to hold a courier corporate account, so international samples are paid in advance.
5. International shipping & delivery time
- Lightweight items ship by international air express: pillowcases, cushion covers, throw blankets, latex pillows, memory foam pillows, etc.
- Commercial courier approx. 3-7 days, dedicated air line approx. 8-15 days (both are air freight)
- Heavy or bulk goods (quilts, comforters) are better shipped by sea freight consolidation
- Shipping cost is calculated by destination + actual weight, confirmed before ordering — no hidden fees.
6. Stock guarantee
All items listed as on-sale are physically in stock. Parameters (material, yarn count, GSM, dimensions) come from the product registry, and video inspection is available before shipment. Mixed-batch orders supported for fabrics and finished products.
7. Contact us
- Online AI assistant (24/7, English and Chinese)
- Product page message (leave your contact; international buyers are advised to leave an email — we reply within 24 hours)
- WeChat: Dc-homes
Note: This page describes the purchase process for directly operated stock. The platform also hosts third-party sellers — see the
Platform Rules & Disclaimer.
This page describes the purchase process for directly operated stock. See the Platform Rules for marketplace transactions.